This privacy notice tells you what to expect us to do with your personal information. Our contact details Post Unit 10 Jubilee End, Lawford, Manningtree, Essex, CO11 1UR, GB Telephone 07758484472/07792531200 Email farestorationrepairs@gmail.com What information we collect, use, and why We collect or use the following information to provide services and goods, including delivery only with your express permission/and as necessitates the services you request from us: Names and contact details Addresses Purchase or account history Account information Photographs or video recordings We collect or use the following information for the operation of customer accounts and guarantees: Names and contact details Addresses Purchase history Account information, including registration details Lawful bases Our lawful bases for collecting or using personal information to provide services and goods are: Consent Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are: Consent Where we get personal information from People directly How long we keep information Your information is only retained for as long as it is needed: I.e. when you work with us, we retain your account history, in the event that repeat work is required. Who we share information with Other organisations Professional consultants Publicly on our website, social media or other marketing and information media (where appropriate) Other relevant third parties: sub contractors All projects are classed as confidential, and so images and details, but not your name or address details will be potentially shared with our installation team for example, such as necessitates providing any relevant services that we arrange for you. Your data protection rights Under data protection law, you have rights including: Your right of access - You have the right to ask us for copies of your personal data. Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances. Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances. Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances. Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances. Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent. You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you. To make a data protection rights request, please contact us using the contact details at the top of this privacy notice. How to complain If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice. If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO. The ICO’s address:            Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF Helpline number: 0303 123 1113 Website: https://www.ico.org.uk/make-a-complaint Last updated 20 May 2024